Challenge
The mental healthcare portal lacked a dedicated home view, which counselors identified as a pressing need. Counselors were using 4+ different tools to manage and arrange meeting, that induced inefficient app switching.
Process
The mental healthcare portal lacked a dedicated home view, which counselors identified as a pressing need. Counselors initially provided basic, surface-level requirements for the homepage. Based on their voice, I set the initial direction of the design.
Research
How might we efficiently visualize data to enhance counselors’ work environment?
The mental healthcare portal lacked a dedicated home view, which counselors identified as a pressing need. Counselors initially provided basic, surface-level requirements for the homepage.
Data Collection & User Survey
Before creating the dashboard, I recognized the importance of understanding the data utilized by the consultants. Therefore, I compiled a comprehensive list of all the data they handle and grouped the data based on its use case and user.
To determine the priority of the data, I conducted a user survey with 6 consultants and 10 internal PMs and designers. I calculated the priorities by giving triple weight to the counselors’ responses.
Feedback Session for Icebreaking
Based on insights gathered from user surveys and benchmarking, I created a draft dashboard. Using this draft as a foundation, I conducted Focus Group Interviews (FGI) to gain more detailed insights from the consultants and gather direct feedback on the draft.
Co-Design Workshop
I shared the research process to date with five consultants. This step was essential to provide the background context for the workshop, ensuring that we started with a shared understanding and common goals.
During the co-design workshop, I facilitated a process where the consultants shared their work routines and collaboratively designed dashboards that best suited their needs. To support this, I created a toolkit. After the dashboard design session, each participant had the opportunity to present their designed dashboard, explaining how it related to and enhanced their workflow.
Final Outcome
Feedback from potential users directly made improvements in the dashboard design.
The mental healthcare portal lacked a dedicated home view, which counselors identified as a pressing need. Counselors initially provided basic, surface-level requirements for the homepage.
Highlights
2-week-same-day calendar
Insights
When scheduling the next appointment, the schedule for the same day of the following week is required.
Solution
Showing 2-week-same-day calendar, which visualizes
Mistake-free task manager
Completed tasks are automatically moved to the end of the queue and remain there for one hour. This feature helps prevent accidental clicks and conserves the website's storage capacity.
Responsive view support for different environment
Taking into account responsive web design and user customization, I developed the dashboard components using a modular system. This allows users to tailor their view according to their routine, ensuring a seamless transition to a responsive layout.
Reflection
Co-design workshop : Collaborative creation
I harnessed collective creativity and diverse perspectives to design innovative, user-centered solutions. I learned the importance of sharing the project’s journey and aligning the direction beforehand, ensuring all participants were on the same page. This approach fostered a productive inclusive design process.
Healthcare UX
for target-specific platform
The clear target audience allowed me to identify and address design challenges tailored to their specific needs. This focus enabled me to delve deeper into user behavior patterns, resulting in solutions that were more effective and user-centric than general approaches.